What sort of shambolic, ridiculous outfit is this company becoming? Your the head of department - sort it out. You can't tell your CD R arse from your CD RW elbow. You'll be sending out DVDs soon to the wrong people.
  They already have. I'm trying to head Sales and cannot. We have effectively become hopeless at selling anything because in the Warehouse and Delivery Department they cant tell one type of disc from another.

Kathmando: click for next part of three part exercise

  1. Kath's email contains a spelling with punctuation mistake. What is it?
  2. There is a punctuation error in the second email. What is it?
  3. Based on the information available, complete this header information for the first email at each question mark below (note that CC stands for Carbon Copy):
  4. Do the same header information regarding the reply that the Sales Department head sent.

Adrian Worsfold