1. Tumblers are pleased to announce the new Cat and Dog range of intergrated washing machines and driers.
  2. Anything put into our machines will get a thorough washing in the sinning drum from the recommended minimum of soap powder inserted (we recommend the non-bio Mog brand) and what washes dries to a bone.
  3. We are so confident in the reliability of the new range that, in the unlikely event of a problem within 5 years, we will give free repair or replacement. Its an unbeatable deal.
  4. Tumblers maintains a 24 hour hotline for your continuing reassurance and you are advised to keep dialling if you cannot get through. Listen to the messages and choose the service. This call is charged at 1.50 a minute to cover costs (mobile phones vary).
  5. There is also a website that answers well known FAQs but we cannot accept individual questions or requests for visits there. Go to www.catanddog.bone.uk
  6. In the event of a reported difficulty; a team will call and on identifying the problem it will be put right by another team within a week at no expense.
  7. Please note that if a team is called to a machine where there is no problem, a charge is levied and we always pursue non-payers through the courts.
  8. Yes, all this is without taking out any of those expensive shop based insurance deals.
  9. Tumblers: the firm known for reliability and contributing less to Scrapheap Britain. Don't renew those duff insurance deals: go out and buy a new integrated washing and drying machine from the Cat and Dog range.


  1. The intention of this piece is to provide:
    1. Technical information on reliability with a sales pitch
    2. After sales information as part of the sales effort
    3. Information on how to use the range of machines
    4. Persuasion to buy additional insurance once the guarantee runs out
  2. The whole piece can most appropriately be called:
    1. Intending to be unbiased
    2. Intending to be misleading
    3. Intending to be sincere
    4. Intending to be persuasive
  3. Why should someone buy the new range of washing machines?
    1. Because its machines clean cats and dogs
    2. Because of apparent reliability
    3. Because this range is cheaper than other ranges
    4. Because people are gullible
  4. There are two spelling mistakes. Which paragraphs are they in?
    1. Paragraphs 1 and 2
    2. Paragraphs 1 and 3
    3. Paragraphs 2 and 3
    4. Paragraphs 4 and 5
  5. There are punctuation errors in:
    1. Paragraphs 3 and 6
    2. Paragraphs 4 and 6
    3. Paragraphs 6 and 7
    4. paragraphs 7 and 8
  6. The word confident in paragraph 3 means:
    1. Pleased with
    2. Sure about
    3. Informed of
    4. Concerned for
  7. Paragraph 5 refers to FAQs. This means:
    1. Facts
    2. Fast Abbreviated Queries
    3. Frequently Asked Questions
    4. Factual Advice Questions
  8. Which of the following assurances do paragraphs 5 and 6 make?
    1. In the event of a problem a team will call and repair the integrated washing machine.
    2. A team will call to assess a reported difficulty.
    3. In the event of a problem a team will call free of charge to assess the problem.
    4. There is a charge to pay when a team calls to assess a reported difficulty.

Adrian Worsfold